SUPPORT WHEN YOU NEED IT
With Vivo Care, technical support is just one call away. We'll provide troubleshooting, repairs, replacements, and software management for your Vizo Room solution with our end-to-end support.
VIVO CARE SERVICES
ADVANCED PARTS REPLACEMENT
Vivo will provide advance replacement for any failed hardware component covered under the Vivo Standard support agreement. If Vivo’s technical support representative determines that a replacement part is required to resolve a reported diagnosed problem, this will be shipped free of charge by Vivo for 2nd business day delivery (Monday through Friday) for advance replacement using an expedited carrier service. Vivo will attempt to process replacement part orders same day to meet local carrier pick-up schedules. Replacement parts may include like-new or refurbished items. On-site installation of replacement parts is not included is this program.
TELEPHONE, EMAIL, OR CHAT BASED TECHNICAL SUPPORT
Telephone technical support is available during business hours (9am to 5pm MST), 5 days a week (excluding recognized Vivo holidays) for products covered by the support program. Vivo support representatives will remotely aid in diagnosing, configuring, and troubleshooting products covered by the program.
SOFTWARE UPGRADES AND UPDATES
For products covered by the support program, assistance with installing vendor updates, patches and upgrades is provided at no additional charge via telephone, chat or email support.
TAKE OFF IN 3... 2...
Guarantee a smooth go-live with onsite support. Vivo's Hypercare services provide assistance when things don't go as expected during the first run through.
OTHER SUPPORT SERVICES
Our customized Guided Tutorials improve end-user adoption to take strain off of IT resources.
Need more intensive training? Vivo offers on-site and virtual Training for your whole team.
Vivo’s Financing lets organizations keep their tech up to date on a budget that works for them.
